Frequently Asked Questions

Imagine a place where every sunrise brings the freshest, most exquisite flowers straight from Ecuador’s fields to your floral designs. That’s FloralDex a groundbreaking floral exchange platform connecting passionate growers with florists worldwide. The best part? Every Monday, Tuesday, Thursday, and Friday from 7:00 a.m. to 11:00 a.m. (Ecuador time), you gain exclusive access to a constantly evolving floral selection. What breathtaking blooms will you discover tomorrow?

On each sales day (Monday, Tuesday, Thursday, and Friday), growers upload their flower availability starting at 7:30 a.m. (Ecuador time), and florists can make their purchases directly until 11:30 a.m., all in real time.
Coming soon: flowers from Colombia and Kenya!

Your order is delivered the same day you purchase your flowers on FloralDex. The boxes are coordinated and delivered directly by the grower to the freight agency and label you have pre-assigned.
Please note: before purchasing, you must already have an open airway bill and label registered with your freight forwarder to ensure smooth coordination and avoid delays.
If you need to make changes, inform the grower immediately through the orders Live Chat.

A consolidator is your logistics partner responsible for receiving and grouping your flower boxes to be shipped according to your instructions.
Every florist must have an assigned consolidator to ensure proper handling and delivery.

Absolutely. If you would like boxes with specific combinations of flower varieties, please make your request at least 4 days in advance and complete the required prepayment.

Yes, you can make multiple purchases during the designated ordering hours. Everything bought before 11:30 a.m. will be processed and delivered the same day.

Yes! If you would like FloralDex to handle the shipping of your order through our cargo agency, simply request this service by emailing us at support@floraldex.com or via Live Chat.

At FloralDex, paying is as simple as it is instant. Just deposit into your FloralDex wallet, and you are ready to start shopping immediately from anywhere in the world! Choose your preferred network TRX or BNB to send electronic dollars or USDT in seconds.

Do you buy the same flowers every week or month? At FloralDex, our team negotiates on your behalf to secure fixed prices all year round giving you stability and peace of mind.
This service is ideal for florists, wholesalers, and logistics agents who need consistency. Save time, avoid price fluctuations, and plan with confidence.

Stay one step ahead with instant alerts on Telegram. Get notified the moment your order is confirmed, when your shipment is on its way, or when new offers go live—all directly on your mobile.
📲 It is fast, reliable, and keeps you fully updated without needing to check your email.

Absolutely!, If you are registered and making your purchases directly through FloralDex, we can coordinate delivery of your flowers to your preferred freight forwarder in Ecuador. This is a special service for our active buyers.
Recommendation: To enjoy ongoing priority service, we strongly recommend placing your orders directly through our platform. Shopping via Floraldex ensures top-quality flowers straight from the grower, plus perks like priority handling, optimized logistics, and special rates.

Your peace of mind is our priority. If anything goes wrong with your order, our support team is always here to help you via Live Chat or by email at support@floraldex.com. For full details on pricing, payment, and refunds, please refer to section 8: “Prices, Payment Terms and Refunds” in our FloralDex Terms of Sale.

We currently offer support in Russian, English, and Spanish. We are here to make your experience as smooth as possible!